Workers tap licensed therapists directly through their insurance app
Employees in Ontario can now book licensed talk therapy through their group insurance app instead of relying solely on public wait lists or separate mental health programs.
Alan, a global digital healthcare partner, has introduced Alan Clinic, an in-app mental health support service for eligible Ontario members.
The service connects users with licensed psychotherapists via secure video sessions in the Alan app, with scheduling and payment handled on a single digital platform.
For employers, mental health support often sits across multiple providers, platforms, and reimbursement processes, which can complicate early access to care.
Alan Clinic places talk therapy inside the insurance experience while keeping clinical care and insurance data separate.
Mark Goad, general manager at Alan Canada, said insurance and care have long operated in “separate silos.” He said Alan Clinic connects the two and keeps clinical care and insurance data separate while improving access to mental health support for members.
Alan Clinic offers talk therapy only. It does not provide diagnosis or prescribing, and therapists refer members to public or private services when needs extend beyond talk therapy.
Therapists receive ongoing clinical supervision, structured performance reviews at 30, 60, and 90 days, and participate in a global peer consultation network led by clinical experts.
The service uses end-to-end encrypted video sessions that are not recorded. Clinical notes are stored on Canadian servers and are accessible only to clinicians.
Alan, as the insurer, does not have access to session content, and employers do not receive identifiable health information.
Mental health is the first area of care available through Alan Clinic and represents the start of Alan’s approach to integrating care services into the insurance experience in Canada.
